The Sheshwarz Hair Body & Beauty Customer Service team are available from Mon-Fri 9-5pm for any enquiries regarding the products on the website.
Please do note that without being able to see you in person, we cannot make any guarantees that the recommended product will be 100% effective in what you want to achieve.
- All products are genuine and come with the manufacturer’s warranty. Every product has a different warranty period. Please phone us if there are any queries.
- We gladly accept returns on faulty products that you have purchased from us, as long as it is within the 30 day return period.
- We do not offer exchanges on any of our products.
- We do not offer returns for Change of Mind.
What to do if you need to return a product:
1. Contact us
If you would like to return a product, please contact our customer service team in writing at info@sheshwarz.com.au
Please ensure you send through photos of the product, the invoice, and a detailed description as this makes the process much easier and faster for you.
2. We will contact you
One of our amazing customer service representatives will contact you within 24 – 48 hours via email with instructions on how to return your product to us.
3. Pack up your product and send it back to us
Once you have been given instructions and/or a returns label, please pack your item up carefully with substantial packaging inside so it can reach us without damages.
Please feel free to reuse the Sheshwarz Hair Body & Beauty box or bag your order was sent in to make this easier. Please ensure a new label is covering the old one.
Finally, drop your parcel off at an Australia Post in a post office box or directly at an Australian Post Outlet and email us through the tracking number so we can keep up to date with this!
4. What happens next?
We will get in contact with you as soon as this is received back at our warehouse,
This can take up to 7 business days for metro areas and even longer for regional and/or remote areas.
We will process your return through our system and either offer you a refund, store credit or let you know if something has gone wrong.
Skin Reactions and Allergy Issues
If you do happen to have a reaction to one of our products, discontinue the use of the product immediately and please contact our customer service team with photos and a description of the issue.
Please note: Returns due to allergies must be less than 10% used upon return, or you will not be eligible for a refund.
Incorrect Item Received
If you receive a different product than what you have ordered, please take a photo of this product and your invoice and send it through to our customer service team within 7 days of delivery. We will resend the correct product at no extra charge with a prepaid slip for you to post the product back.
Please note: Do not dispose of this item until you have contacted our customer service team or you will not be eligible for an exchange or refund.
Returning Hair Appliances and Electricals
Hair appliances and electricals will only be accepted as a return if the product has not been opened, used and is in original packaging.
If your hair appliance is faulty and within the warranty period, this can be returned to us for testing, If the item is not deemed faulty by our suppliers, this will need to be returned back to you, with an extra shipping charge that needs to be paid before this is returned to you.
Please note: Sheshwarz Hair Body & Beauty is not liable to pay for returns that arrive in unacceptable condition. We take no responsibility for items when sending returns so please ensure these are sent via registered post such as Australia Post with an accurate packaging.